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Business - ROI
Typically, the more people use a design, the bigger the
usability ROI since the benefits come from the added value
that ease of use brings to each user.
Doubling sales on a large e-commerce site obviously results
in bigger numbers than on a small one.
Similarly, the estimated productivity gains from redesigning
an intranet to improve usability are 8 times bigger than
the costs for a company with 1,000 employees, 20 times
bigger for a company with 10,000 employees, and 50 times
bigger for a company with 100,000 employees.
Traditionally, when IT professionals and top-management
discuss the ROI of an IT investment, they were mostly
thinking of “financial” benefits.
Today, business leaders and technologists also consider
the “non financial” benefits of IT investments.
Read more on ROI IT investment